COVID19 – Re-opening Post Lockdown
Updated as of 4:00pm 30/03/21
In accordance with announcements made on 30th March we are re-opening our stores on Monday the 5th April at 10am. https://www.gov.scot/news/stay-local-from-2-april/
Please note we will be operating restricted numbers in our stores at any one time. Please continue to wear facemasks, which we will be happy to provide if you forget your own.
Our other online store and click and collect services will also continue as they have done throughout lockdown.
Please also note that if we are visiting your property the crew will not make a delivery unless you are wearing a facemask. We are sure you understand this request to keep our drivers and crew as safe as possible. Where possible we will not enter the property and will call you to ask if we can deliver or pickup from outside the property.
This is another very difficult period for our charity but are committed to continuing to help our communities. We hope once this is over you can continue to support us. If you do feel you can make any type of cash donation to help us our please click on our donate button.
The current position as of today, is therefore as follows.
Emergency Help and Welfare Requests
We continue to meet the ever increasing demands due to coronavirus and we are working with Fife Council Welfare team to ensure those in need don’t go without. We will maintain our commitments to provide support to those who may be homeless, or find themselves in the various other challenging circumstances that we help with each week.
Online Sales
We will continue to update our online store page with the latest stock and can provide a click and collect service as permitted by law.
https://www.gov.scot/publications/coronavirus-covid-19-stay-at-home-guidance/
You can also continue to make requests online for deliveries.
Furniture Plus Stores
Both of our shops are closed until at least the end of January, however we will soon be launching our “virtual personal shopping” trial which will allow you to shop safely from the comfort of your own home.
Collections
We will continue to make deliveries or provide a collection service to fulfill orders received online, by phone, text or post.
We will not make a delivery or collection unless members of the household are wearing face masks. You will receive a phone call from outside to say we have arrived.
If possible remove the items from your home yourself, but please do not leave outside in adverse weather as we cannot re-use items that are damaged.
See “Questions and Answers” https://www.gov.scot/publications/coronavirus-covid-19-retail-sector-guidance/pages/close-contact-services-questions-and-answers/
Click & collect appointments can be booked here:
House Clearances
Our house clearance work normally comes about due to someone moving or vacating a home. All home moves are still permitted providing they can be carried out safely, and “relevant businesses can also continue to support people to move home in all protection levels.
Government guidance is here https://www.gov.scot/publications/coronavirus-covid-19-guidance-moving-home/
COVID19 Safety Measures
We know how important our services are to our community and do not want to find ourselves in a position where we are unable to provide our services. As a result we are taking the threat of Covid-19 very seriously and are staying ever vigilant to the changing circumstances.
During lockdown we carried out extensive risk assessments so that we could reopen and continue to provide vital services to our local community in a safe manner. All of our staff and volunteers have received certified Covid-19 Awareness training before returning to work to ensure we are all aware of the risks this virus poses and how to effectively deal with the restrictions we have to work to.