Furniture Plus Ltd Privacy Policy

Our contact details

Name: Furniture Plus Ltd

Address: 7 – 21 Alexander Street, Dysart, Fife, KY1 2XX

Phone Number: 01592 654546

E-mail: enquiries@furnitureplus.org.uk

What personal data are Furniture Plus processing and where from?

We will process any personal data you submit via this website, comments forms, competitions, exhibitions, trade shows, seminars or other communications with us or when you or the organisation you represent supplies us with services. The personal data collected may include your name, email, address, telephone, preferences and/or any information you may tell us. If you purchase something from us via the website or over the telephone, your bank details are collected and processed by a third-party payment provider. We do not collect bank details from you – an exception to this may be if you provide us with services in which case, we may collect bank details so we can pay you.

We usually collect all personal data directly from you. However, there are some cases where we collect personal data indirectly. For example, our service providers and users may provide us with contact details (name, email address and/or telephone number) of their staff members or representatives that will provide or coordinate the services on their behalf. Further, sometimes third parties represent us at trade shows and similar events, and they may collect personal data from individuals who have consented to receive e-marketing communications from us.

We may also collect personal data about you using Cookies. Cookies are small text files that are stored on your computer or mobile device when you visit Furniture Plus’s website. Please read our Cookie Policy for further information.

Why is Furniture Plus processing my personal data?

The reason why we are processing your personal data will depend on the circumstances. Most processing will fall into one or more of the following categories:

  • Where we are responding to an enquiry. In which case, by submitting the enquiry you consent to our processing in so far as is necessary to respond to you;
  • To supply you with goods and/or services that you have requested e.g. where you have donated an item or purchased something from our stores, applied for our goodwill support or booked collection via our website. In such cases it will be necessary for us to process your personal data to allow us to perform our obligations under such a contract. If you do not provide us with the necessary information, we may not be able to supply you with the requested good or service.
  • Where we have your consent to send you marketing communications.
  • Where we need to comply with a legal or regulatory obligation.
  • Maintaining our accounts and records; administration gift aid doners; creating and maintaining databases of sales; creating and maintaining a list of marketing contacts; creating and maintaining a list of attendees of our events; statistical analysis and conducting market research surveys; assessing and evaluating the use that is being made of the website; and information and databank compilation and administration. For data protection purposes, we undertake this processing as we have a legitimate business/commercial interest in doing so. For example, it is important that we keep records of our accounts and our gift aid doners, that we understanding use of our website for continuous improvement purposes and that we can process your personal data for general administration purposes.
  • to engage with service providers or a point of contact at one of our service providers, in which case it is necessary to process some personal data to manage and perform the service contract e.g., we need to know personal contact information of a representative of a supplier so we can manage the relationship and pay for services.

Where will Furniture Plus keep my personal data?

Your personal data will be kept within the European Economic Area.

Will my personal data be shared with a third party?

We will not share your personal data with a third party except where we are using a third-party supplier to deliver some services to us, in which case we shall take appropriate measures to ensure any such supplier has appropriate security in place to keep your information safe and we shall ensure we have appropriate contractual terms obliging them to keep the information safe.

Otherwise, we will not share your personal data unless we are obliged by law or regulatory obligation to which we are subject or where our assets are bought by a third party.

Is my personal data safe?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to Furniture Plus via the internet; any transmission is at your own risk.

Marketing

If you have opted-in to join our mailing list, we will only contact you to keep you up to date with Furniture Plus news, events and promotions. You can unsubscribe from our marketing list at any time by clicking on the unsubscribe button in each email and/or contacting enquiries@furnitureplus.org.uk

Links to other websites

Our website may contain links to other websites of interest and which belong to third parties. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How long will Furniture Plus retain my personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, the personal data you have provided to us in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. You can exercise your rights by contacting enquiries@furnitureplus.org.uk   

Changes to the Privacy Notice We reserve the right to amend this privacy notice. However, any changes we may make to our privacy notice in the future will be posted on our website www.furnitureplus.org.uk

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Furniture Plus Ltd, 7-21 Alexander Street, Dysart, Fife, KY1 2XX

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Furniture Plus Cookie Policy

What are Cookies?

Cookies are text files containing small amounts of information, often including a unique identifier, which are downloaded to your computer when you visit a website – if your browser preferences allow it. Cookies are then accessed by the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s computer.

Why we use cookies on our website?

The cookies we use are there to allow us to perform the services you require and to assist us in providing a better website for our users. Details on they type of cookies we use are provided below.

Our legal obligation to you?

By law, we need to inform you about what cookies we use to operate this website and why. In addition, except for any ‘strictly necessary cookies’ (see below for information on what we mean by ‘strictly necessary cookies’), we need your permission before downloading cookies onto your device.

How can you control the cookies we use?

When you first visit our website, a pop-up box will appear that will explain what cookies we use and why. You will be asked to provide your explicit consent to the use of cookies, and you except from ‘strictly necessary cookies’ you are free to choose which cookies we use. We record your consent as the legal basis for processing any personal data collected through cookies, such as your computers IP address.

You can withdraw your consent and change your preferences on our website at any time by going into our “settings” option and updating your cookie permissions. You can also amend your settings through your browser. Please be aware that most browsers accept cookies automatically however if you wish to update your cookies settings through your web browser, you can do so through the help function in your preferred browser. This should provide you with the correct information regarding what cookies are enabled/disabled.

Alternatively, http://www.allaboutcookies.org  provides advice on how to do this, and further information on cookies and how to manage them.

Please note that if you block the use of essential cookies then there may be certain circumstances where this will affect the functionality of our website and could potentially impact your experience.

What cookies do we use?

The cookies on this website have additionally been categorised based on the categories found in the International Chamber of Commerce (ICC) UK Cookie Guide:

Category

Description

Strictly necessary cookies

These cookies are essential for the operation of our website. They include, for example, cookies that enable a user to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/Performance

cookies

These cookies allow us to recognise and count the number of visitors and collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identify a visitor. All information these cookies collect is aggregated and therefore anonymous. These cookies help us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These cookies allow the website to recognise you when you return to our website and provide enhanced, more personal features.

Targeting/advertising cookies

These cookies record your visit to our website, the pages you have visited and links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies and you can control these via your browser.

Updated June 2022

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

This version was last updated on 28th June 2022